Refund policy

At Goodsbahel, we want our customers to be satisfied with their purchases. If you need to request a return, refund, or exchange, please review the policy below.

Return Request Period

Customers may submit a return request within 30 calendar days after the order has been delivered. Returned items should remain unused and, whenever possible, include their original packaging, accessories, and accompanying components.

Return Conditions

Items should be returned in reasonable and complete condition. For returns due to personal preference or a change of mind, products should not have been improperly used, damaged, or altered.

If an item arrives defective, damaged during shipping, or different from what was ordered, please contact us promptly with your order number and relevant photos so we can review the issue.

Refund Processing

After the returned item has been received and inspected, we generally initiate the refund within 5–10 business days. Refunds are issued to the original payment method. The time required for the funds to appear may vary depending on the payment provider or bank.

Return Shipping Costs

For returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

If an item is confirmed to have a quality issue, shipping damage, or an order fulfillment error, we will assist with an appropriate resolution based on the circumstances.

Exchanges

If you would like to exchange an item, please contact our customer support team first to confirm whether an exchange can be arranged. Exchanges are subject to product condition and availability.

Restocking Fee

We do not charge a restocking fee for eligible returns.

How to Request a Return

Please email [email protected] with your order number, reason for the return, and any relevant product photos. Please wait for confirmation and return instructions from our customer support team before sending an item back.